29 Aug 2018

Full-Time Central Reservationist

Orion HotelsJohannesburg, Gauteng, South Africa

Job Description

A top employer 2016 company based in Braamfontein is looking for an EXPERIENCED reservationist

Responsibilities

Ensure that you project a good image. This being efficiency, courtesy, helpfulness, appearance and cleanliness

Ensure that guest queries and complaints are being dealt with in an efficient, prompt and courteous manner, thus achieving Guest satisfaction

Ensure the General Manager is made aware of all complaints by using the complaints register.

Hand out guest questionnaires to all departing guests.

Update of Guest Details

Ensure that all enquiries and requests for quotations are dealt with immediately according to company procedure.

Ensure that all guests are received and accommodated in an efficient and friendly manner

Ensure that all guest accounts are correct and ready on departure.

Carry out all internal Control Procedures

Deal with all Departures as per procedure.

Carry out daily Key Checks as per procedure.

Ensure that the switchboard is manned adequately at all times.

Ensure that the requirements of the Occupational Health & Safety Act are being adhered to.

Ensure that you are familiar with the hotel’s evacuation procedures and participate in regular fire / evacuation drills.

Deal with Lost Property as per procedure

Educational Requirements:

Matric, Hotel Management diploma

2 years Reservationist experience is ESSENTIAL as this person will be doing reservations for more than one hotel

Salary and Benefits

Salary – R 12 000

Free Funeral Cover

Free Business & Life Coaching

Staff Lunches

Cell phone allowance

Career Growth Prospects

Continuous training and development

How to Apply

Email CV to lisaa@oriongroup.co.za

Job Categories: Sales & Marketing. Job Types: Full-Time. Salary: R 10 000 - R 12 000. Job expires in Endless.

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