Full-Time Central Reservationist
A top employer 2016 company based in Braamfontein is looking for an EXPERIENCED reservationist
Ensure that you project a good image. This being efficiency, courtesy, helpfulness, appearance and cleanliness
Ensure that guest queries and complaints are being dealt with in an efficient, prompt and courteous manner, thus achieving Guest satisfaction
Ensure the General Manager is made aware of all complaints by using the complaints register.
Hand out guest questionnaires to all departing guests.
Update of Guest Details
Ensure that all enquiries and requests for quotations are dealt with immediately according to company procedure.
Ensure that all guests are received and accommodated in an efficient and friendly manner
Ensure that all guest accounts are correct and ready on departure.
Carry out all internal Control Procedures
Deal with all Departures as per procedure.
Carry out daily Key Checks as per procedure.
Ensure that the switchboard is manned adequately at all times.
Ensure that the requirements of the Occupational Health & Safety Act are being adhered to.
Ensure that you are familiar with the hotel’s evacuation procedures and participate in regular fire / evacuation drills.
Deal with Lost Property as per procedure
Matric, Hotel Management diploma
2 years Reservationist experience is ESSENTIAL as this person will be doing reservations for more than one hotel
Salary and Benefits
Salary – R 12 000
Free Funeral Cover
Free Business & Life Coaching
Cell phone allowance
Career Growth Prospects
Continuous training and development
How to ApplyEmail CV to email@example.com
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